Frequent use of artificial intelligence does not automatically produce confidence in the technology. A new Gallup survey cited by TechCrunch finds that many people rely on AI for everyday tasks while remaining worried about its broader effects and uncertain about the accuracy of its output.
The study was commissioned by Microsoft and currently covers 37 countries. Gallup polled roughly 1,000 people in each country between April and July, with plans to expand the project to 140 countries. India, Australia and Malaysia are not included in the results reported so far.
American Adoption Coexists With High Anxiety
Among Americans who use AI every day, about 68 percent said they were worried about it. Looking across US respondents more broadly, 74 percent reported worry, while only 36 percent expected AI to mostly help the country. The findings complicate the assumption that regular use is a straightforward endorsement.
Concern also appears alongside growing dependence on the tools. People use AI for recipes, homework, work research and presentations, but the survey suggests convenience does not erase questions about jobs, safety or reliability. In the United States, only 45 percent of daily users said they had a high level of confidence in AI results.
Because Microsoft commissioned the research, the sponsorship is relevant context, although the reported fieldwork was conducted by Gallup. The figures describe attitudes during the April-to-July polling period; they do not establish why an individual respondent felt worried or whether frequent use caused concern.
The distinction between daily users and the general population is also important. The 68 percent figure applies to Americans who use AI every day, while the higher 74 percent result describes worry across US respondents. They measure related but different groups and should not be treated as interchangeable.
National Expectations Diverge Sharply
The United States sits at the anxious end of the comparison, according to Gallup. Canada shows a similar mix of adoption and concern: 29 percent of respondents reported daily AI use, more than half of those daily users expressed concern, and 64 percent of Canadians who were aware of AI said it worried them.
The pattern differs in several higher-adoption countries. Singapore had the largest share of daily users in the reported study at 46 percent. More than 80 percent of people there who knew about AI expected it to improve everyday life, and 77 percent expected it to help the country. In China, 35 percent reported daily use, and most respondents expected national benefits. Israel showed a similar direction.
Those comparisons are descriptive rather than explanations of culture or policy. Different populations may interpret questions about benefit, worry and trust in different ways. The current dataset also omits several large technology markets, making the eventual 140-country study potentially broader than this first release.
Gallup’s country results also show why a single global adoption rate would reveal little about acceptance. Similar levels of regular use can sit beside different expectations about national benefit, personal value and social risk.
Curiosity Is More Common Than Confidence
Across 34 of the 37 countries, curiosity was the most common reaction to AI. Positive emotions were especially prevalent in China, Singapore and Kenya, where Gallup reported rates of 90, 89 and 87 percent respectively. Across the study, only about 32 percent said they felt worried, far below the US result.
Optimism still did not translate cleanly into trust. Daily users generally expressed more confidence in AI than people who used it less often, particularly in Singapore, Israel and China. Yet the median share across countries who said they trusted AI results a lot was only 36 percent.
The survey therefore separates three ideas that are often bundled together: using AI, expecting it to help and trusting what it produces. A person can score differently on each measure. Gallup’s results capture that tension at one point in a fast-moving year, and TechCrunch notes that sentiment may already have shifted since fieldwork ended in July. The expanded study will show whether the current geographic divide persists when more countries are added.
